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Monday, November 23, 2009

Come walk in my shoes

Recent comments have been made to my blog that have not been posted. These comments have been about events that have stirred up a lot of anger and feelings of negativity toward TriMet, specifically MAX operators.

My blog is about MY experience as a light rail operator. I am NOT here to add to the hearsay about other operators supposed faults or lack of proper work ethics.

It seems to me that there is a lynch mob mentality about TriMet right now - we see and hear negative "facts" about TriMet more and more often. Operators are being judged in the court of public opinion WITHOUT that "court" having all the facts.

Before you criticize my co-workers, you need to do this simple little thing: come walk in my shoes.

Apply to be a bus operator at TriMet when that position comes open. Then, IF you are accepted (TriMet actually have high qualifying standards for bus drivers) you will most likely be a part time bus driver for at year or two or maybe even three. Then go to full time, and then, eventually, you can apply to be a light rail operator.

IF you are accepted into the light rail training program, you will do more studying and more learning than you could possibly think you were able to do in five short weeks. You eat, sleep and work light rail; there is SO much to learn that you will either

1. give up in the first week (many do),

2. fail a Friday test and be sent back to bus (many do), or

3. fail the big test after a week on the alignment during week four when you operate train after hours, our graveyard week.

4. PASS - Congratulations! (Many have failed graveyard week, but of course YOU will not.)

You have one more big hurdle to pass: week five, where at the end, there is a huge test about everything you have learned so far. Many have failed this test, too.

Then you enter two weeks of training with qualified rail operators; you will operate revenue trains, and be expected to perform well enough to be on your own at the beginning of week eight. By now some operators are so overwhelmed by the responsibility that they go back to bus at the end of week seven.

Of course YOU made it through all that because you are so smart.

Welcome to the first few weeks on your own. It has taken down many operators who simply cannot take the stress of operating a MAX train.

IF you can do all of the above, and IF you make it through the first few weeks out on the alignment on your own, THEN come and talk with me about the way other light rail operators do their jobs. But, watch out, because you will be learning about this job for years to come, so be careful who you judge too harshly. Suddenly, one day, YOU might find yourself in the middle of a controversial situation that garners national attention - being judged without the "judges" having all the facts.

Until then, do NOT do so in comments to my blog. Until we have all the facts about recent events, none of us can pass judgment, I least of all - I was not there, I do NOT have all the facts - and I have information YOU do not have.

One more thing before I take off for work: yes, there probably are "good" and "not so good" rail operators, but I am sure that none of us would be allowed on the alignment if we were unsafe for the public. Personally, I think I fall in the middle of the pack - I try my best to be "good", but even "good" operators make mistakes, and I have made plenty of those. I have yet to meat the perfect rail operator, although a few come close...

Now I need to go to work - if you care to, please work on becoming one of my co-workers. We have a lot of fun, but we have one of the most challenging jobs around.

PS - a lot of this post applies to being a bus driver at TriMet, too. They are all too often judged when something happens - long before all the facts are in. My hat off to TriMet bus drivers! They do a great job in spite of often difficult working conditions.

16 comments:

J said...

So many thumbs up for this post. As good as it is that the media keeps us informed of events, it unfortunately makes it easy for people to judge poorly and come to wrong conclusions when they don't have all the information. A good thing for all of us to keep in mind - thanks for writing this.

Christian from TriMetiquette said...

Brilliant post. And so true.

I actually inquired to TriMet about how to apply to be a rail operator... wanted to see if I could apply for part-time or something. And yep, they told me what you wrote: you have to be a bus operator before applying to become a rail operator.

Thanks for this post!

muffin man said...

I fully agree with your blog.

I really am so pissed at how many Portlanders are just angry at Trimet, and your co-workers.

To them, I say, GET A F&*%ING LIFE! (then, proceed to punch the person right in the face for their idiocity) You can't judge someone until you step onto their shoes, and expirance it yourself.

Keep up the good work Trimet. I know times are tough, but I still trust you, 100% x 1,000,000. I've rode other public transportation system in America, and nothing comes close to Trimet.

Working in public transportation system is stressful. You have to maintain schedule, and also keep the riders comfortable.

The Classic Carol said...

The only thing that will cure ignorance is education. Thanks for the informational ride in your shoes, er, over your rail.

punkrawker4783 said...

I love your post, its a view "from the other side", the side people don't see, or experience, or for that matter, notice. I tried to capture some of what you put up with in my Idiots video from August. I know its not easy, I go nuts sometimes at the people on the road when I am out making a 20 min run. There will always be bad apples, even if you figure 1% is rude, and tries to gain attention, thats about 10 people ruining it for the other 1000+ employees that do a good job. I always say Thank you to my drivers, because I appreciate the job they did to get to my destination safely, and there have been many!

Anonymous said...

Thanks so much for this reminder that most TriMet operators are great people who try to excel on their jobs and really look out for their customers.

This post reminds me of a question a friend keeps asking, "What's so hard about being a Rail operator? (Why do you have to be a bus operator first?)" Perhaps you can address some of the technical aspects of the training, if you haven't already in this blog.

EMS said...

All of you: THANK YOU for your comments. I am following up with a new post today - have lots of time before going to work today.

:-)

David Gifford said...

I was a conductor on the BNSF railroad for many years. The training I went through makes the training YOU went through seem like kindergarten by comparison, believe me. When I retired from BNSF I inquired about running light rail for Tri-Met, as I have more experience running a much more difficult and heavy machine than any of you would have. The answer was no, I need to drive a bus first. That's OK...knowing what I know about rail transportation, there are a million and one things that could go wrong, you could overlook, or a unique situation that could come up that was a perfect storm and no one has seen it before and NOW you have to respond perfectly, instantly, and without delay.

I am surprised there are not more incidents, to be honest. You Tri-Met people are all well trained, even if the customer service attitude of a lot of you could use some serious improvement, you people are good at what you do.

EMS said...

David, thank you for your comment.

I have heard that the training to become a conductor for a company like BNSF is long and arduous. Our training is hectic and intense, and after we get out on our own, we keep learning although we do know how to safely move the trains and carry passengers.

You are right about "the perfect storm" - situations come up that there is no way you can prepare for, but the longer you work with the trains, the better you handle those unexpected situations. I think few without a train background realize how complicated train operations really are, whether that be light rail, commuter rail or freight trains.

I know so little about the systems you worked on, that I would make a fool of myself if I pretended I knew anything at all. The equipment and the sheer size of BNSF's fleet, makes ours look like toy trains; I do not pretend to understand the complexities of BNSF at any level. I know nothing about heavy rail. Love to watch those trains go by, though...

Yet, our small light rail system is complex enough, and the longer you work there, the more you understand how amazing this comparatively small system is.

One of my dreams is to some day ride in a real locomotive, but I doubt that would ever happen... I love trains of any kind, and that would just be an amazing experience...

Al M said...

Congratulations, somebody finally steps up to the plate here besides me, and you already know that nobody listens to me.

EMS said...

Al, I guess it just took getting fed up enough about all the negativity at TriMet for me to just blow my stack.

There is a lot of wrong with TriMet, but there is a lot of RIGHT with TriMet, too. We provide a valuable service in this community, and, while it is not always the way we would like for it to be, it IS there.

Our public transit is not perfect, but as a former user of a great transit system in Oslo, Norway - that has been even more improved since I lived there almost 30 years ago - I am impressed with what we have. For the size of our area, we are way ahead of many large cities in our country.

Too bad that positive stories don't sell. There are SO many good stories to be told about our bus and MAX operators. I should look for some and put them on my blog - in fact, I ought to search for them on a regular basis.

Al M said...

PS;
I'm gonna use your post here at the various sites that are asking for people to be burned at the stake!

Anonymous said...

walking in your shoes is awsome, it truly gives a glimpse of what operators go through,wat people should know is that trimet is huge, and well, with all the training in the world, there is honest mistakes, and there are bad fruits that sometimes end up in the pile. i used to hate all trimet bus drivers, lift operators,and max operators, i now work for the lift program from a bet that i would have a different view when i;m their shoes, so yea, i lost the bet, and have more respect for the operators of all mass transit, lets be honest, everyone is making a fuss because we make good money, that's it, just apply and try it out, we are always hiring, the lift,regular bus and max has their doors open for you to take a ride!

Anonymous said...

If it is so hard, why don't you quit and let someone with a better attitude do your job?

EMS said...

Anonymous,

Whatever... You have obviously not read my blog very much, so your opinion means nothing to me.

Vianney Hartvisen said...

I am amazed by the number of people that say Trimet is dirty. They should try to step on BART in the Bay Area. I stopped riding that as soon as I got a license and a car.

I move to FG in the late 80's and was amazed by 3 simple things about Trimet. They were clean, the drivers were not rude and they actually KNEW their driving route.

I don't live in PTLD any longer, but I miss going to many places easily, cheaply, and safely one Trimet. Hats off to you.